CRM › Alerts shows alerts created by automations, by the WhatsApp assistant (when it hands a conversation to a person) and by your own team.

  1. Open the alert.
  2. Do what's needed (call, reply, check…).
  3. Mark it as resolved.

The Active and Resolved tabs separate what's pending from what's done.

Note: professionals with the Receive alerts from the AI agent permission are notified about the assistant's alerts.