Why can't a client book a class?

Usually it's one of these:

  • Their membership doesn't give access to that service (the service isn't linked to the client's price tier).
  • They have no sessions left or their membership has expired.
  • The class is outside the service's booking window (too early or too late).
  • The class is full: they can only join the waitlist.

If I mark "No-show", does the client get the session back?

No. Taking attendance is for tracking who came. The session counts as used.

Can I see whether a client cancels a lot?

Yes. Turn on Show number of recent cancellations in session details in Advanced center settings.

Can I book someone into a full class?

Yes. From the Waitlist tab you can move them into the class even if it goes over capacity. Use it as an exception.

A client cancelled late, but I want to give them the session back. How?

In the class's Cancelled tab, open their menu and click Waive charge.