1. Go to Services › Services.
  2. On the service, open Actions › Edit.
  3. Go to the Booking settings tab.

When clients can book

  • Bookings accepted until: the start of the class, the end, or one hour before.
  • Allow same-day session: turn it off if you don't want last-minute bookings.
  • Advance bookings: how far ahead they can book (in minutes or days).
  • Automatic booking period: how many days ahead automatic bookings are made.

When clients can cancel

  • Free cancellation until: how many hours before the class they can cancel without losing the session. For example, with 24 hours they have to cancel the day before.
  • Same-day changes without penalty.

Reminders

  • Send reminder: an alert before the class.
  • If you have WhatsApp Business, you can also choose to send a WhatsApp reminder (for example, 24 hours before).

What clients see in the app

  • Show who has booked in the app: who's in the class. It makes sense for group classes; for physiotherapy, better not.
  • Hide session occupancy in the app: doesn't show how many spots are left (for example, 2/7).
  • Show the professional in the app: important if your clients choose by professional.
  • Show how many people are on the waitlist.

Tip: match the free cancellation window to your policy. Too flexible and spots free up too late; too strict and clients get annoyed.