My clients don't receive messages

If an email doesn't arrive

1. Check the client's email is spelled correctly in their file.
2. Ask them to look in their spam folder.
3. Verify your sending domain in Center settings › Email settings. See Set up your center's email.
4. Check that Stop sending email to the configured address isn't ticked.

If a notification doesn't arrive

1. The client must have the app installed and be logged in.
2. Notifications must be allowed on their phone.
3. In their file, Profile tab, Allow all notifications must be on.
4. Also check their Alert preferences in the same tab.