Help CenterServices, price tiers and memberships: how they fit together
How what clients book relates to what they buy, explained with an example.
Written by MomentoNovember 6, 2026
Before setting anything up, it helps to be clear on five words:
| Concept | What it is | Example |
|---|---|---|
| Service | What happens on the calendar and clients book | Pilates |
| Price tier | The family of memberships that gives access to a service | Pilates tiers |
| Membership | The product the client buys | 10-session Pilates pack |
| Purchase | The actual sale to a client | Ana buys the 10-pack on 3 March |
| Balance | The sessions left on that purchase | 7 sessions available |
How they connect
A service links to a price tier, not to each membership. That way, any membership in that tier can be used to book the service.
Example:
- Training tier: Single session, 5-pack, 10-pack and Monthly 2 days/week.
- The Personal training service accepts the Training tier.
- A client with the 10-pack can book Personal training.
- A client with a Physiotherapy pack can't, unless the service also accepts the Physiotherapy tier.
When a client books, Momento checks they have a valid purchase, within its dates, with sessions left and from a tier the service accepts.
Tip: if a client says they can't book, the first thing to check is whether the service accepts their membership's tier.
